I just got off the phone with Koni customer service. She informed me that even though i have the proper documentation for the warranty, which is a joke, because the parts have been discontinued and not superceeded by a new part the warranty is not valid as the only replacement is to rebuild. I also tracked our conversation via email:
Michael,
If the shock are discontinued part numbers, they may have been replaced with newer part numbers, if so you will receive those. If the parts are discontinued all together and we no longer offer shocks for the application the only option would be to rebuild the dampers, which is not covered under the warranty.
This email prompted the phone call. It quite pains me to know that these great parts are all but worthless as they wear. i did ask for a quote to purchase individual rebuild parts. Since they have no warranty there is no worry in damaging a part Id have to pay to fix anyways.
Bookmarks